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Privacy Policy

Last updated: August 16, 2025

1. Introduction​

Mamentis Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI platform, website, and related services (collectively, the "Service").

2. Information We Collect​

2.1 Information You Provide Directly​

  • Account Information: Name, email address, company information, and contact details
  • Profile Information: Professional background, preferences, and settings
  • Content: Data, queries, and content you input into our AI systems
  • Communications: Messages sent to our support team or through our platform

2.2 Information Collected Automatically​

  • Usage Data: How you interact with our Service, features used, and performance metrics
  • Device Information: IP address, browser type, operating system, and device identifiers
  • Cookies and Tracking: Information collected through cookies and similar technologies

2.3 Information from Third Parties​

  • Integration Data: Information from third-party services you connect to our platform
  • Public Sources: Publicly available information relevant to our services

3. How We Use Your Information​

3.1 Service Provision​

  • Provide, maintain, and improve our AI services
  • Process your requests and transactions
  • Customize and personalize your experience
  • Provide customer support and technical assistance

3.2 Communication​

  • Send you service-related notifications and updates
  • Respond to your inquiries and requests
  • Send marketing communications (with your consent)
  • Provide training and educational materials

3.3 Business Operations​

  • Analyze usage patterns and optimize performance
  • Develop new features and services
  • Ensure security and prevent fraud
  • Comply with legal obligations

3.4 AI Model Training and Improvement​

  • Improve our AI models and algorithms (using anonymized data)
  • Develop new AI capabilities and features
  • Enhance accuracy and performance of our systems

We process personal data in compliance with applicable data protection laws. Depending on your jurisdiction, processing may be based on contract, legitimate interests, consent, legal obligation, or equivalent lawful grounds.

5. Data Sharing and Disclosure​

5.1 We Do Not Sell Your Data​

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5.2 When We May Share Information​

  • Service Providers: Trusted third parties who assist in providing our services
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with mergers, acquisitions, or asset sales
  • With Your Consent: When you explicitly authorize sharing

5.3 Third-Party AI Providers​

We may use third-party AI services (e.g., OpenAI, Anthropic) to provide our services. Data sent to these providers is governed by their respective privacy policies.

6. Data Security​

6.1 Security Measures​

We implement industry-standard security measures including:

  • Encryption of data in transit and at rest
  • Regular security audits and penetration testing
  • Access controls and authentication mechanisms
  • Employee training on data protection

6.2 Enterprise Security​

For enterprise customers, we provide additional security features:

  • Single Sign-On (SSO) integration
  • Advanced encryption options
  • Audit logs and compliance reporting
  • Data residency options

7. Data Retention​

7.1 Retention Periods​

  • Account Data: Retained while your account is active and for a reasonable period after deletion
  • Usage Data: Typically retained for 2 years for analytics purposes
  • AI Training Data: Anonymized data may be retained indefinitely for model improvement

7.2 Deletion Requests​

You can request deletion of your personal data, subject to legal and operational requirements.

8. Your Rights​

Depending on where you live, you may have rights such as access, correction, deletion, portability, objection, restriction, or the right to withdraw consent.

9. Cookies and Tracking Technologies​

9.1 Types of Cookies​

  • Essential Cookies: Required for basic functionality
  • Analytics Cookies: Help us understand usage patterns
  • Preference Cookies: Remember your settings and preferences

9.2 Managing Cookies​

You can control cookies through your browser settings, though this may affect functionality.

10. International Transfers​

Where data is transferred across borders, we implement safeguards required by applicable laws, such as standard contractual clauses, adequacy decisions, or equivalent frameworks.

11. Children's Privacy​

Our Service is not directed to children under the minimum age required by applicable law in their country of residence (typically between 13 and 16).

12. Changes to This Privacy Policy​

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our Service.

13. Data Protection Officer​

For privacy-related inquiries, you can contact our Data Protection Officer at:

Email: privacy@mamentis.com
Address: Data Protection Officer, Mamentis Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

14. Contact Us​

If you have questions about this Privacy Policy or our privacy practices, please contact us:

General Privacy Inquiries:
Email: privacy@mamentis.com

Data Subject Requests:
Email: data-requests@mamentis.com

Security Concerns:
Email: security@mamentis.com

15. Supervisory Authority​

If you have concerns, you may contact your local data protection authority where applicable.

Effective Date: August 21, 2025

This Privacy Policy is designed to help you understand how we collect, use, and protect your information in compliance with applicable privacy laws including GDPR.